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Inside this issue
Toyota to Consolidate Most U.S. Operations in Texas
M-B Gets Tough Over Customer Service Scores
NADA Foundation Mobilizes Emergency Relief to Help Victims of Recent Tornados
Volkswagen Profits Rise By a Quarter to $3.42B
Final Oldsmobile Rolled Off Lansing Line 10 Years Ago
Click here for more auto industry news at NADAFrontPage.com. .
Top Stories
Toyota to Consolidate Most U.S. Operations in Texas

Sales, finance, manufacturing, engineering to be housed at HQ near Dallas

Toyota Motor Corp. will combine and consolidate its far-flung U.S. operations into a single campus in Plano, Texas, with a targeted move-in completion date of late 2017, the automaker said [Monday]. Following a week of rumor regarding the relocation of Toyota's sales and marketing operations based near Los Angeles came confirmation of a much larger-scale relocation of nearly all Toyota's North American processes and operations to the suburb north of Dallas. The move will affect 2,000 positions at Toyota Motor Sales U.S.A., in Torrance, Calif., 1,000 employees of Toyota Financial Services, in Torrance; 1,000 employees of Toyota Motor Engineering & Manufacturing North America in Erlanger, Ky.; and some employees of Toyota Motor North America based in New York, the automaker said in a statement. Ultimately, about 4,000 employees will be based in Plano.
Source: Automotive News
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M-B Gets Tough Over Customer Service Scores

Lower-ranking dealers must host consultants to improve

Mercedes-Benz USA is taking a hard line with dealers after the brand made little progress in the latest J.D. Power and Associates Customer Service Index. Despite several dealer training programs in recent years, Mercedes moved up only one spot -- to No. 8 -- in the 2014 Power CSI survey released this month. "I was disappointed," said Mercedes-Benz USA CEO Steve Cannon. "But we are undeterred. Consumer experience is the No. 1 focus of this organization." The survey measures customer satisfaction with maintenance and repairs among owners and lessees of 1- to 5-year-old vehicles. Shortly after the results were released, Cannon flew in six of the brand's largest dealers to discuss the issue. They brainstormed a series of programs aimed at improving stores with lower customer experience scores.
Source: Automotive News
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NADA Foundation Mobilizes Emergency Relief to Help Victims of Recent Tornados

Dealership employees in Alabama, Arkansas, Iowa, Mississippi, Oklahoma and Tennessee who have been affected by the recent tornados are eligible to receive financial assistance from the Emergency Relief Fund of the National Automobile Dealers Charitable Foundation. Click here for the application for Emergency Relief Fund Assistance. For questions or assistance with the application process, call 703-821-7233 or email foundation@nada.org.
Source: NADA Public Affairs
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Volkswagen Profits Rise By a Quarter to $3.42B

German automaker Volkswagen is reporting a 26.8 percent rise in net profits despite a slump in earnings for its namesake brand. Group net profit rose to 2.47 billion euros ($3.42 billion) during the first quarter, up from 1.95 billion euros in the same period last year. The biggest contribution came from its Audi luxury division, which saw an operating profit on a level with the previous year's first quarter 1.3 billion euros.
Source: Associated Press
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Final Oldsmobile Rolled Off Lansing Line 10 Years Ago

It was 10 years ago this coming Tuesday that the final Oldsmobile drove off the line at General Motors' Lansing Car Assembly plant. That Alero sedan represented the send-off to a nameplate founded in the city more than a century ago by the son of a machinist. It was a bitter farewell, the Lansing State Journal reports, but one tempered by the promise of new car industry jobs in Lansing for years to come in the form of new plants making other GM brands. The Detroit automaker was criticized locally for killing the Oldsmobile division, but it might have turned out to be a blessing in disguise.
Source: Associated Press
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Quotable

"Our goal is to become not a group of dedicated affiliates, but one company -- One Toyota." 

   
-- Toyota North America CEO Jim Lentz, commenting on the automaker's decision to consolidate its U.S. operations in Plano, Texas, Automotive News, April 28

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