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Inside this issue
The Fallacy of Flats
GM Dealers Fret About Brand Damage, Prep for Service Windfall
What Toyota Learned from its Recall Crisis
Honda Revamps Ordering System to Give Dealers Cars They Want
BMW Sees 2014 as Year of Growth Opportunities for Auto Industry
Surf's Up! Automakers Donate Trucks to Lifeguards
Click here for more auto industry news at NADAFrontPage.com. .
Top Stories
The Fallacy of Flats

NADA has released an important article entitled, The Fallacy of Flats, which cautions dealers that lender programs that pay dealers a flat fee for arranging financing for consumers do NOT eliminate the dealer’s risk of violating fair credit laws.
Source: NADA Regulatory Affairs

Editor's note: To read the Fallacy of Flats, click here.
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GM Dealers Fret About Brand Damage, Prep for Service Windfall

For dealers, General Motors' record barrage of safety recalls is a startling, confusing, aggravating logistical headache. It's also potentially lucrative. Much of the $1.7 billion that GM has carved out to cover the cost of 30 recalls so far this year will flow to its dealerships for repair work and reimbursement for loaner vehicles. As millions of customers pull into service lanes for recall fixes, service advisers will get the chance to sell, say, new brake rotors to a customer waiting on a replacement seat-belt cable or steering column. Even so, GM's recall wave has been jarring for dealers. Over four days this month, GM disclosed 10 recalls ranging from the 2004 Chevrolet Aveo to its glitzy redesigned 2015 Cadillac Escalade. Many dealers are frustrated by delayed repair parts. They have been forced to stop deliveries on several key models, tying up lot space with unsellable vehicles. And many dealers worry that the recall onslaught is turning GM into a punch line.
Source: Automotive News

Editor's note: For more information on the GM recall, go to www.gmignitionupdate.com or www.safercar.gov.

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What Toyota Learned from its Recall Crisis

Four years ago, Toyota Motor Corp. found itself in the same position General Motors is now -- hauled before Congress for a public flogging over defects in its cars and at the mercy of regulators and plaintiff attorneys who smelled blood. Might any of the lessons Toyota learned from its unintended acceleration crisis help GM? In an exclusive interview with Automotive News last week, Toyota North America CEO Jim Lentz spoke to the best practices that are now in place at the Japanese automaker following its recall crisis -- and that might help GM navigate its own crisis. While declining to comment directly on GM's circumstances, Lentz said Toyota's recall crisis taught the automaker to be "much more transparent, both inside and outside the company."
Source: Automotive News

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Honda Revamps Ordering System to Give Dealers Cars They Want

Ever order a Big Mac at McDonald's and get a fish sandwich instead? If so, you understand the limitations of the typical car dealer's inventory-ordering system. What the dealer wants and what the factory is able to build often are miles apart, leading to frustration when the wrong car shows up on the lot. Honda aims to better bridge that gap this week, when it launches the APEX inventory system.
Source: Automotive News
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BMW Sees 2014 as Year of Growth Opportunities for Auto Industry

BMW AG, the world's biggest maker of luxury autos, expects global demand for cars to rise this year, underpinning its goal to sell a record number of cars. Rising demand in North America and China will pace the expansion, which will be supported by a European car market that shows signs of recovering from years of contraction, BMW said recently in a statement distributed at the annual general meeting near the company's headquarters in Munich.
Source: Bloomberg
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Surf's Up! Automakers Donate Trucks to Lifeguards

Automakers have found a great way to promote their pickup trucks and SUVs while doing good: donate a few to lifeguard services for patrolling on public beaches. They become rolling ads for fun in the sun, tapping into the “Baywatch” vibe. They also create goodwill with beachgoers in a way that may get them to think about Toyotas the next time they go car or truck shopping. The latest is Toyota, which has a partnership with San Diego's city lifeguards. It says it is donating 34 trucks and SUVs under a program that began in 2011. It joins other automakers like Nissan and Ford that have donated trucks to lifeguard programs in southern California in past years.
Source: USA Today
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More Articles
 
Quotable

"2014 will be a year of growth opportunities for the automotive industry."   

    -- BMW CEO Norbert Reithofer, commenting on his outlook for the industry this year, Bloomberg, May 25

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NADA Market Beat
Annual Sales Rate for New Light Vehicles Hits 16 Million in April
Chairman's Column
Auto Dealers Provide Their Customers with a Safety Net During Recalls
Videos

Ford's Joe Hinrichs Sits Down with NADA-TV at the Automotive Forum in New York


NADA Used Car Guide Guidelines: May 2014


NADA-TV
Recap of the 2014 NADA/J.D. Power Automotive Forum


NADA's Jonathan Collegio Highlights the Franchised Dealer System on Bloomberg TV


NADA-TV: General Motors CEO Mary Barra Headlines Automotive Forum in New York


General Motors CEO Mary Barra Sits Down for an Exclusive Interview with NADA-TV

NADA University Webinars
All webinars will be held at 1 p.m. ET unless otherwise noted. 

-- May 28: RO Cycle Time for Trucks

NADA Foundation News
Lotspeich Family Named Ambassadors of Distinction

NADA Foundation Seeks to Increase Charitable Giving through Ambassadors Program
 
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