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Inside this issue
GM: Profit, Recall Woes Soon in the Rearview
Consumers Crave Dealer Service Information
Audi, BMW and Mercedes Pressure Ford, GM as UK Market Booms
Automakers Urge NHTSA to Delay 'Quiet Car' Rules
Burns Kull Automotive Group Honors Employees through NADA Foundation's Ambassador Program
Click here for more auto industry news at NADAFrontPage.com. .
Top Stories
GM: Profit, Recall Woes Soon in the Rearview

General Motors Co. executives said Thursday they believe most major recalls are behind them, as the automaker reported a slim second-quarter profit and took a $400 million special charge it estimates will be needed to pay for a victims compensation fund. GM's net income of $190 million or 11 cents a share fell about 85 percent from a year ago, but squared with analysts' estimates when factoring in one-time charges. GM Chief Financial Officer Chuck Stevens told reporters Thursday that second-half earnings should be better than first-half profits — and that recalls will return to a more normal pace.
Source: The Detroit News

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Consumers Crave Dealer Service Information

To win today's car shopper, it takes more than your sales team to be on its “A” game. The reputation of the entire dealership plays an important role in each car sale. More and more, the service department influences whether a shopper purchases a car from you or another dealer. Increasingly, consumers learn about your dealership's reputation online, which is why it's important to leverage your online presence to build and maintain long-term customer relationships. For dealers wrestling with this strategy, the big question is: How are today's shoppers navigating the path to purchase? It's become clear that much of what we used to know about how consumers shopped for cars no longer applies. But that doesn't mean the Internet has eliminated long-term customer relationships. If anything, consumers crave it more than ever. That's why dealers must get in front of consumers early in the game to provide the information they demand.
Source: Cars.com
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Audi, BMW and Mercedes Pressure Ford, GM as UK Market Booms

Germany's premium automakers are benefiting most from a boom in UK car sales that has far outpaced the recovery in the rest of Europe. Audi, BMW and Mercedes-Benz are winning sales and market share from mass-market manufacturers such as Ford Motor and General Motors' Vauxhall brand after expanding their lineups and offering more fuel-efficient vehicles, analysts say. UK car sales increased 11 percent to 1.29 million in the first half. In June, the market was up 6 percent year-on-year, the UK's 28th consecutive month of growth after the country bounced back faster than other western European countries following the 2008-2009 financial crisis.
Source: Automotive News

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Automakers Urge NHTSA to Delay 'Quiet Car' Rules

Automakers want the National Highway Traffic Safety Administration to delay the introduction rules requiring “quiet cars” to add new alerts to warn pedestrians — because the agency is behind schedule in adopting the final regulation. Under a 2010 law from Congress, NHTSA was supposed to issue the final regulation by Jan. 3 of this year. But according to its most recent update, NHTSA says it doesn't expect to finalize the rules requiring electric vehicles and other quiet cars to add sounds until the end of April 2015. The agency has been studying the issue since 2007.
Source: The Detroit News
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Burns Kull Automotive Group Honors Employees through NADA Foundation's Ambassador Program

 
Burns Kull Automotive Group has named dealership employees Susan Kelly, Steve DeMitri and Janet Perini as Ambassadors of the National Automobile Dealers Charitable Foundation. The dealership group, which operates stores in New Jersey and Florida, has named 14 Ambassadors since 1994. To become an Ambassador, a dealer, company or association makes a tax-deductible contribution of $10,000 in their name or in recognition of a loved one, living or deceased. Ambassadors are then eligible to provide $1,500 grants every three years in perpetuity. Donors with three gifts of $10,000 or more to the program receive the title Ambassadors of Distinction and can present a $2,000 grant every year in perpetuity. For more information or to become an Ambassador, contact the NADA Foundation at (703) 821-7102 or foundation@nada.org.
Source: NADA Public Affairs

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"Europe was a great, great outcome. It clearly shows the transformation plan is working, and we’re clearly on the way to a profit in 2015."

   --- Ford Chief Financial Officer Bob Shanks, commenting on the automaker's profit in Europe, Bloomberg, July 24

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