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Which do you consider most when weighing the decision to pursue a merger/acquisition?
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Rising cost of fuel |
32% |
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I'm not weighing that decision currently. |
30% |
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Rising costs of personnel, including wages and benefits |
24% |
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Need for diversification |
9% |
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Other |
5% |
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It's a fussy business
 How to maintain a positive culture and accommodate change day in and day out in an environment of rising customer expectations and costs.
In a recent interview with John Dwyer, president of New York’s Syracuse Glass Co., I asked him to identify his biggest challenge as a glass company owner. His answer was one I think many industry executives can identify with: “Maintaining a positive culture and accommodating lots of change day in and day out in an environment of rising customer expectations and costs. This is a fussy business. If we’re not attentive to the details and working as a team, we can get in trouble quickly.”
I have never owned a business, but from a consumer perspective, I agree that attention to detail is crucial to any company’s success. Americans keep their wallets closer to the vest these days, making any expenditure subject to scrutiny. When we do spend money, we want more than just a great product or service. We want an exceptional purchasing experience, and oftentimes, that’s all in the details. ... read more
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