TESOL Globe
January 2018
TESOL Globe
Taking on Pragmatics in Oral Communication Classes
by Alice Savage

In print, one voice dominates, but in oral communication, many voices collaborate. This negotiation of culture, personality, and intention makes pragmatics an ideal fit for the oral communication class. However, oral communication already has a lot of moving parts; should we really add one more?

The answer is yes. Research shows that without instruction, students can take up to 10 years to develop a sense of second language appropriateness, but with explicit pragmatics instruction, learners can make informed choices (Ishihara & Cohen, 2010; Houck & Tatsuki, 2011). With pragmatics instruction, speakers become more confident at navigating social contexts because they can interpret social cues as well as make their own intentions clear.

Accessing Pragmatics for Teaching

Yet, integrating pragmatics into materials has been an uphill climb. We are only just beginning to see pragmatics-informed elements in course books. Many, though not all, feature cheerful interactions in which everyone gets along and is happy. Pragmatically speaking, these are easy situations. A bigger challenge is to successfully negotiate a conversation that potentially causes discomfort and thus requires sensitivity. To illustrate, notice that it takes far fewer words (and far less grammar) to accept an invitation than to decline one:

Acceptance
Sure, that sounds great! What time?

Refusal
Ohhh, I really wish I could. That sounds like so much fun, but I have this other thing, and I really can’t get out of it. Maybe another time.

So, if pragmatic material is hit-and-miss in course books, how do we access it? The answer is that we look at our own skills. Native speakers and culturally experienced nonnative speakers have much experience with pragmatics, even if we haven’t thought about it deliberately. Here’s a test. Check the boxes for which you can remember the last time you successfully navigated each of the following situations:

❏ Made small talk with a new acquaintance
❏ Encouraged a friend
❏ Declined an invitation
❏ Escaped from a talkative neighbor
❏ Maneuvered someone into offering you a favor
❏ Disagreed with a partner without causing distress
❏ Negotiated an action plan, roles, and activities
❏ Comforted someone in distress
❏ Gave critical feedback with a positive result
❏ Changed the subject of a conversation
❏ Accepted a compliment (or criticism) gracefully
❏ Bargained successfully with a contractor or salesperson

It is likely that you have experienced many if not all of these pragmatic situations in English, though you may feel varying degrees of competence. Many of these skills are quite difficult, and some, such as giving critical feedback, can even benefit from training. Yet it is still possible to use your own experiences, skills, and strategies to discover the pragmatics of common interactions. The good news is that there are no hard and fast rules about how to properly disagree, for example. However, there are patterns and degrees of effectiveness.

Pragmatics Role-Play

A useful way to investigate the moves and language of a delicate conversation is to engage in a scaffolded role-play. When you put yourself into a certain type of interaction with another human, the language that emerges may surprise you as you signal your intentions and read and respond to your partner’s. You may notice certain gestures or changes in tone that convey meaning, as well. Often, the experience produces more authentic text than what you might come up with if your simply tried to write a scripted dialogue on your own.

The following template can be used to create an original scaffolded role-play, which can then be used to inform a pragmatics lesson. You need a partner and a way to record your conversation, and/or you can involve a third person who watches, takes notes, and makes observations.

Part I. Prepare: Discover the Pragmatics Yourself

Step 1. Plan the Scenario

Organize the scenario by filling out the chart with general information about the people, the place, and the intentions or goals. For additional topic ideas, go back to the checklist of situations.

Questions to Answer

Example 

What is the context?  Two ESOL teachers at a conference meet for coffee. 
What are the roles?  Partner A works for a community college and is on a hiring committee.
Partner B has applied for the job. 
What are the intentions/goals?  Partner A must follow protocol and not divulge information about the hiring process or the work of the committee. At the same time, you want to preserve the friendship.
Partner B hopes to get some inside information that will give him/her an advantage, but does not want to come across as pushy.
 

Step 2. Conduct the Role-Play

Set a timer for 5 minutes and begin recording your conversation with a partner—a colleague or friend. If you have an observer, that person watches and takes notes. Initiate the conversation following the guidelines of the scenario. As you speak, try to use whatever skills and strategies you have to achieve your goal.

Step 3. Reflect and Observe

After the conversation, discuss your initial reaction to the conversation with your partner. Share observations and feelings about whether your moves felt aggressive, appropriate, or passive. Use the following questions to guide your conversations, and take notes. You can use this information in lesson planning.

  1. What were the moves or shifts from one topic to another or one intention to another? (E.g., “So that reminds of something that I wanted to ask you…”)

  2. How did you reinforce social cohesion? What did you say? (E.g., “I know, right!”)

  3. How did you inquire? (E.g., “Can I ask you something? You don’t have to answer, but…”)

  4. How did you respond or evade? (E.g., “Well, you know how it is…I can’t say much other than the job description.”)

  5. How did you handle the response? (E.g., “Oh sure, I totally understand…It’s just that I’m so excited about the possibility. Can I ask you about your program? I’d love to learn more about it. Like, what books do you use to teach…?”)

Part II: Build a Lesson

Once you have material to work with, you can then adapt/write your dialogue for lesson planning. You may alter the context or language to suit your purposes, but the dialogue will be informed by your experience in the role-play.

Use your dialogue to create a lesson. Ideally, you have an audio (or better, a video) recording of the script done with a colleague or friend, but you can also work with the written dialogue. If you do, consider modeling it by playing two sides. Then use the Pragmatics Menu, downloadable here (.pdf) for easy classroom use, to focus your lesson on raising awareness, providing practice, and eventually having students create their own original role-plays.

An example of a lesson plan activity that can prepare students for the role-play might be to provide language practice for handling an evasion. You can provide examples of the language of the two sides for intonation and then have students practice with a partner. Give them some cues, such as asking for a different favor or trying to get information about a person.

Partner A: Evade

Partner B: Respond to an Evasion

You know how it is… I can’t really say. Oh, I totally understand. That’s fine. That’s fine.
Um, I’m not sure what to say. Okay, I get it. I don’t want to put you in a difficult position.
Well, I can’t really talk about that, but I can talk about… That would be great, I’d love to hear more about…
I’m not supposed to talk about that.  Oh, right. I’m sorry. I didn’t mean to put you on the spot. Let’s talk about… 

Including Pragmatics in Your Assessments

Though it is generally advisable for teachers to design and continually revise their own rubrics, the examples in these Sample Role-Play Rubrics (.pdf), taken from our community college ESOL program at Lone Star College System, show how you might value pragmatics in your assessment.

  • Give students the rubric when you assign the role-play so they know how to prepare.
  • Include prewritten descriptors to save time in the moment. You can also record or film the role-play.
  • Structure the rubrics to give feedback on both sides of the conversation, so the evaluation would also include a role switch.
  • Set a timer for 3 or 4 minutes to give pairs equal speaking time.
  • Give students copies of the rubric and have them practice using it to give feedback to peers while they are waiting for their turn.

Conclusion

Pragmatics role-plays with colleagues and friends can be a great activity for an in-service lesson or workshop. Participants often discover conversational skills and strategies that they had not been aware of previously. They may also make connections to experiences in which others met or did not meet expectations for cultural appropriateness. These types of conversations remind us of the organic nature of language and its role in helping us communicate all sorts of information above and beyond the simple exchange of facts.

Finally, it is important to note that pragmatics lessons are not rules for behavior. Even within our own English-speaking subcultures, we differ in whether we accept or are offended by other people’s choices. We can only inform students about available language patterns and their potential effects. English learners must always be free to make their own decisions about how they want to use these patterns.

References

Houck, N. R., & Tatsuki, D. H. (Eds.). (2011). Pragmatics: Teaching natural conversation. Alexandria, VA: TESOL International Association.

Ishihara, N., & Cohen, A. D. (2010). Teaching and learning pragmatics where language and culture meet. Harlow, United Kingdom: Pearson Longman, 2010.

Download this article (PDF) 

 


Alice Savage teaches at Lone Star College System in Houston, Texas, USA. She also writes materials for the ESOL classroom and has published with TESOL Press, Cambridge University Press, Oxford University Press, and Pearson. Visit her blog with Colin Ward, English Endeavors, for more ideas about teaching pragmatics and other language and skills.