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| APTA NEWS |
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| LIRR’s Rodriguez Wins Call Center Challenge |
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Photo by Bobbie C. Crichton, Miami-Dade Transit
Gabrielle Rodriguez of MTA Long Island Rail Road (LIRR) won APTA’s 2012 Call Center Challenge, held Feb. 28 as part of the APTA Marketing & Communications Workshop in Miami. From left are APTA President & CEO Michael P. Melaniphy; Tom Costello, committee member and master of ceremonies; Rodriguez; and APTA Chair Gary Thomas. APTA sponsors the Call Center Challenge to spotlight the importance of customer service within public transportation call centers and to recognize individuals who excel in providing top customer service. Seven finalists competed in front of a live audience and were judged on their ability to resolve customer service scenarios. Rodriguez joined LIRR in 2006 and has worked in customer service for more than 15 years.
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