Dallas Area Rapid Transit (DART) has implemented a messaging tool through which DART customers can connect to the public transit system’s police department via text message. The process is as simple as sending a short message with the keyword dartpolice to 41411.

According to DART, this service is not meant to replace emergency calls, but instead to assist crime fighting by public transit customers who are hearing impaired or do not wish to make a phone call if they see a crime or something else that makes them uncomfortable while on DART. In addition, the service may prove popular with customers who simply prefer texting over talking.

The text number, 41411, is the same one DART customers can use to find the next departure and arrival times for buses and trains at their stop or station. The only difference with the police text service is that users must start the message with the keyword dartpolice to make sure it is delivered to a DART Police dispatcher. The dispatcher will read it, gather more information and, if needed, send an officer. Including details in the message about the route/rail line, location, and direction of travel in the initial text helps the dispatcher assist the customer more quickly.
 No images or videos will be accepted and, while there is no charge for this new service, standard data and text messaging rates may apply.