Seattle’s world famous Pike Place Fishmongers closed APTA’s Annual Meeting Oct. 3 with an interactive and inspiring presentation that included, among other things, some fish tossing!

APTA President & CEO Michael Melaniphy—who caught the first fish—presided at the session.

John Yokoyama, owner of the market, and Jim Bergquist, consultant/coach, bizFutures Consulting, told the packed audience how the fishmongers became “famous” by providing outstanding service to their customers. They also offered ideas on how the workplace can be fun and creative if leaders are committed to empowering their employees. 

See the next issue of Passenger Transport for more coverage of this session and others at APTA's 2012 Annual Meeting in Seattle.

Taking Annual Meeting enthusiasm to new heights, APTA President & CEO Michael Melaniphy prepares to catch a fish tossed by one of the world famous Pike Place Fishmongers.