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Meet Doreene England!
What are the top job elements you focus on the most—your primary responsibilities?
My main responsibility is accounts receivable. I take care of invoice billing, billing for Passenger Transport classifieds and display ads, Peer Reviews, and other special billing requests. I collect on most APTA billings, such as sponsorship funds for events at APTA meetings, Passenger Transport subscriptions, and donations to the American Public Transportation Foundation. The exception is some interaction with business members: I generate the bills, then hand them off to another APTA staff person for processing.
I am also responsible for bank deposits, doing research on unidentified revenue, making journal entries in APTA’s accounting software, account reconciliations and adjustments, preparing writeoffs, and ensuring that all entries have been accounted for at month’s end.
Do you have direct contact with APTA members? If so, please talk about recent times you’ve helped out a member.
I have daily contact with APTA member organizations and individuals by both phone and email. A member organization may request verification of a credit card charge or a receipt. They may also dispute a charge, at which point I research the matter.
I have been with APTA for three years. In that time, I have developed relationships with several business member companies, who handle all of their own billing and advertising. That’s a wide variety of companies with different missions. I also interact closely with the company that manages the International Public Transportation EXPO every three years.
Another way I work with members is if someone calls and wants to pay for something with a credit card. It could be for anything—payment for a PT ad or subscription, an invoice, or other miscellaenous item. I run the card, then email their payment confirmation.
What initiatives, projects, or programs have you worked on at APTA that you have taken particular pride in completing?
I’ve done a lot to streamline the APTA payment process. In the past, companies with multiple invoices wanted to make separate payments for each invoice, but now they understand that I can accept a single payment and break it down to include several different invoices.
For example, someone may send a meeting registration check that also includes funds for other APTA products. I can determine where the extra funds go and apply them accordingly. This makes the process easier for everyone.
How did you land at APTA? How long have you worked here?
I’ve always had an interest in transportation, specifically as it relates to accessibility. It’s important to me that accessible options are available to people who need assistance—for example, the elevators that serve Washington, DC’s Metro stations. I think public transit agencies need to maintain their infrastructure and keep things in good operating order, so customers know their investments are paying off.
I came to APTA in May 2011. Before I joined APTA, I worked at a uniform rental company called G&K Services, doing billing, research, collections, problem resolution, account adjustments, writeoffs, and credits. Earlier I was a staff accountant for HMS Host in Bethesda, MD, which provides food service at Reagan National Airport and other airports throughout the United States, including Dallas/Fort Worth, Los Angeles International, and BWI Marshall.
Have you held other jobs in the public transportation industry (besides working at APTA)?
I have worked in an airport setting, although I did not work specifically in public transportation.
Could you tell us something about yourself that might surprise us?
I enjoy roller skating, swimming, sewing, meeting people, interesting conversation, and basketball. I enjoy watching basketball as much as I enjoy playing it.
I was on a basketball team some years ago, and this summer I may join the women’s team at my church. During the summer, though, I like my freedom to show up on a court, get together a pickup game, and just shoot some hoops.
As far as watching games, I like the Washington Wizards, the Miami Heat, and the University of Maryland basketball team.
Make sure you see Doreene England's video, now that you've read this!