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Meet Stephen Kendrick!
Communications & Marketing Department
What are the job elements you focus on the most—your primary responsibilities?
I manage a number of programs in the Communications & Marketing Department, including the Call Center Challenge, which recognizes the best call-center representatives in North America; the Photo Invitational, which leads to the production of APTA’s calendar; and the AdWheel Awards program, which recognizes the industry’s best in communications and marketing.
Additionally, I play a leading role in the marketing of APTA’s conferences, products and services. I also have responsibility for APTA’s member-focused social media platforms.I grew up in the suburbs outside Chicago without a lot of access to public transportation. I always looked forward to taking a Metra train into the city with friends around the holidays.
Please talk about a recent time you’ve helped out a member.
Our members are very busy, and I am proud to be a resource to them when they have questions about using APTA programs to further their organizations’ own work. With all the programs we offer, I have a lot of opportunities to email and speak with members on the phone to guide them in the right direction.
For example, we are in the middle of the first phase of the Call Center Challenge this month, and with such a large international group of contestants, I’m so happy to be able to work with their supervisors to find time blocks with our volunteer actors that fit work schedules for the dozens and dozens of North America’s top call center representatives.
What initiatives, projects, or programs have you worked on at APTA that you have taken particular pride in completing?
Since this is my first year with APTA, it has been great to hit the ground running and produce a successful AdWheel Awards competition and ceremony at the Annual Meeting for the 527 entrants.It was really rewarding to work with members who see AdWheel as a good way to showcase their work. The program really shows the depth and breadth of what our members in marketing, communications, public relations do—in agencies of all sizes. The cream of the crop! I also enjoy the recruitment efforts to get judges lined up to review the entries.
Members can find interactive displays of AdWheel entries going back to 2009 at the APTA website. Just search on AdWheel Awards Archive.
How did you land at APTA? How long have you worked here?
When I came to Washington, DC, to intern on Capitol Hill, I was without a car, but I was amazed by how liberating WMATA trains and buses were and how I could affordably and rapidly access so many places. I really loved the city. That was when I fell in love with public transportation.
In 2014, I was working as a volunteer in my community to support the benefits of the Purple Line, a new light rail line in DC’s suburb of Montgomery County, MD, and I came across an APTA job posting that looked too good to be true. I applied and was lucky to land a dream job helping to communicate the benefits of public transportation full time! I’m coming up on my ninth month with APTA.
Have you held other jobs in the public transportation industry, besides working at APTA?
I’m so lucky to have started my career in the public transportation industry at APTA. Before this, I worked as an intern for a trade association that was involved in promoting international business investment in the United States. Following that, I worked as a production intern for ABC’s Good Morning America in DC. I was thrilled when one of the stories I reported from the White House was published on the ABC News website.
After that, I worked for almost four years at an association management company. I studied political science and mass communications before graduating from DePauw University in Greencastle, IN.
Could you tell us something about yourself that might surprise us?
I’m an Eagle Scout, but I’m not very good at tying more than a few knots. I’m from New England originally, so my favorite activity remains downhill skiing and I still root for the Patriots and the Red Sox.