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Metro-North Launches Close Call Reporting System
MTA Metro-North Railroad recently announced the extended implementation of the Confidential Close Call Reporting System (C3RS), an initiative designed to encourage workers to report any potential safety hazard or breach of procedures they might observe by providing them with a convenient, non-confrontational and anonymous method to do so.
Metro-North is the first commuter railroad to implement the system with all of its operations workforce throughout the entire network.
Metro-North President Joseph Giulietti, FRA Deputy Regional Administrator Les Fiorenzo and representatives of labor organizations signed a Memorandum of Understanding describing the system’s core principles and values.
“I am proud to put my signature on a document that provides the opportunity to continue the initiatives we have already put in place to enhance railroad safety,” Giulietti said. “This program confirms how much we depend on our employees to detect potential risks to our operations. They are the eyes and ears of Metro-North and we appreciate their contribution to making the system run safely and efficiently.”
C3RS is an FRA-funded program that provides a voluntary, non-punitive approach for employees to report certain incidents and close call events that pose the risk of more serious consequences. A third party, NASA, will receive the details of the incident via an online form and de-identify the information before presenting it to a Peer Review Team consisting of local representatives from FRA, Metro-North and labor unions representing 4,000 mechanical and engineering employees.
MTA Long Island Rail Road, New Jersey Transit Corporation and Amtrak also currently use some features of C3RS.
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