April 7, 2017
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AC Transit Launches 'Flex' Program Following Test Period

Following eight months of beta testing, the Alameda-Contra Costa Transit District (AC Transit), Oakland, CA, launched its Flex service March 27 on a one-year pilot basis.

    This reservation-based service operates with accessible 12-seat buses in service areas with lower demand for ridership. Navigation software installed on each vehicle gives operators turn-by-turn directions to reach a reserved rider faster.

AC Transit Board President Elsa Ortiz said, “I am keenly interested in ensuring that any alteration of service occurs with our riders as the central focus and functions seamlessly. Our rigorous beta testing revealed that Flex is off to a strong start. In fact, Flex’s trip success is currently at 92 percent and two-thirds of Flex riders are now return customers.”

General Manager Michael Hursh said, “During beta testing, we collected eight months of data that revealed that nearly 30 percent of Flex riders completed their travels in as few as 10 minutes. Equally impressive is that eliminating the multiple stops of a traditional bus route now means 20 percent of Flex riders are completing their daily trips in less than five miles.”

Flex service operates weekdays from 6 a.m. to 8 p.m. in four cities in the AC Transit service area. Riders can reserve trips online or by phone as little as 30 minutes in advance, reserve an itinerary every weekday for up to three months and reserve trips for family or traveling companions.
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